Shipping, Returns & Refund Policy

Last updated: September 13, 2026

Thank you for choosing SALARY.

Every SALARY product is packed with care and sent to you with the intention that it reaches you safely, securely and in excellent condition.

This policy explains our shipping, returns, replacements and refund process.

1. Shipping

We currently ship SALARY products across India, subject to serviceability of the delivery address.

Order Processing

Orders are generally processed within [1–3 business days] after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, special campaigns or high-volume periods, processing may take longer. If there is a significant delay, we will make reasonable efforts to communicate the same.

2. Delivery Timelines

Estimated delivery time after dispatch is generally:

Metro cities: [2–5 business days]
Other locations: [4–8 business days]
Remote locations: [5–10 business days]

These are estimated timelines and may vary depending on the delivery location, courier availability, weather, public holidays, logistical disruptions or other circumstances beyond our control.

Delivery timelines are not guaranteed unless specifically communicated as guaranteed at the time of purchase.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, SALARY may offer free shipping on selected products, orders or promotional campaigns.

Any applicable shipping offer will be subject to the terms communicated during the relevant promotion.

4. Order Tracking

Once your order has been dispatched, we may provide you with tracking information through email, SMS, WhatsApp or another communication method.

You can use the tracking information provided to monitor your shipment.

If your tracking information has not been updated for an unusually long period, please contact us at:

info@thesalary.in

5. Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you provide an incorrect or incomplete address and the shipment is returned to us or requires re-delivery, additional shipping charges may apply.

If you notice an error immediately after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, but we cannot guarantee that changes can be made once the order has been shipped.

6. Delayed or Lost Shipments

Once an order has been handed over to the delivery partner, delays may occasionally occur due to circumstances outside our direct control.

If your shipment is significantly delayed or appears to be lost, please contact us.

We will work with the relevant delivery partner to investigate the shipment and determine the appropriate resolution.

7. Damaged Package on Delivery

Please inspect your package when you receive it.

If the outer packaging appears significantly damaged, opened or tampered with, we recommend that you:

  1. Take photographs or a video of the package before opening it.
  2. Open the package carefully and check the contents.
  3. Take photographs or a video showing the damage and product condition.
  4. Contact us as soon as possible.

Please send the relevant photographs/videos and your order number to:

info@thesalary.in / 9884181739

This helps us investigate the issue and process a replacement or other appropriate resolution.

8. Returns

Because SALARY products are food products, we generally do not accept returns of products that have been delivered in good condition and are no longer wanted by the customer.

For hygiene, safety and product-integrity reasons, we cannot resell products that have been opened, used or returned after delivery.

However, if you receive a product that is:

  • Damaged during delivery
  • Incorrectly shipped
  • Defective
  • Tampered with
  • Significantly different from what you ordered

please contact us so that we can review the issue and provide an appropriate resolution.

9. Replacement Policy

If your product qualifies for a replacement, we may offer:

A replacement product, or

Another appropriate resolution, depending on the nature of the issue and product availability.

Replacement eligibility may require photographs, videos or other information that helps us verify the issue.

We reserve the right to investigate claims before approving a replacement.

10. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the purchase, where technically possible.

Refund processing time may depend on your payment provider, bank or payment gateway.

The time taken for the amount to reflect in your account may therefore vary.

11. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Please contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted after payment, the applicable refund will be processed according to this policy.

12. Incorrect Product Received

If you receive a product different from the product you ordered, please contact us within [48 hours] of delivery.

Please provide:

  • Order number
  • Photograph of the product received
  • Photograph of the shipping label
  • Brief description of the issue

After verification, we will arrange an appropriate resolution.

13. Product Quality Concerns

We take product quality seriously.

If you believe that a product has a quality issue, please stop using the product and contact us immediately.

Please retain the product, packaging and relevant batch information until the issue has been reviewed.

To help us investigate, we may request:

  • Order number
  • Product photographs
  • Batch or lot number
  • Description of the issue
  • Photographs or videos where relevant

14. Promotional and Founding Member Orders

Products purchased as part of special campaigns, limited editions, Founding Member programs or promotional offers may be subject to additional terms.

Any special return, replacement, cancellation or refund conditions applicable to such an offer will be communicated at the time of purchase.

The SALARY Dandi Edition may be produced as a limited or collectible edition and may therefore have specific availability and fulfilment conditions.

15. Non-Delivery Due to Customer Unavailability

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, refuses delivery or otherwise prevents successful delivery, the courier may make additional delivery attempts or return the package to us.

Additional shipping or re-delivery charges may apply where the failure is attributable to the customer.

16. How to Contact Us

For shipping, return, replacement or refund-related questions, please contact:

SALARY
Email: info@thesalary.in
WhatsApp: 9884181739
Phone: 9884181739
Address: 256, Sarabeswarar Apartment, Parvathy Nagar, Madambakkam, Chennai 600126

Please include your order number whenever contacting us about an existing order.

17. Policy Changes

We may update this Shipping, Returns & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last updated” date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

SALARY

Grateful for today. Working for tomorrow.

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